I'm a whistleblower or a journalist, how and where should I start?

Hello,

I try to use https://enough.community website like if I was a journalist or whistleblower and my UX experience is bad.

The question I’m unable to answer is: how and where should I start ?

As I mentioned on Identity management on Enough services topic, having a portal could simplify authentication and usage of services.

A getting started guide could be helpful too.

Perhaps we could take example on community similar to Enough (if they exist).

I’m sure it is bad: there never was any user research on this web site :slight_smile:

I would be interested to know how you impersonated a journalist or whistleblower. How would a journalist or whistleblower decide to visit https://enough.community ?

In my understanding of the Enough project, I see https://enough.community as an entrypoint for journalist or whistleblower (because I didn’t see other entry point) but perhaps I’m completely wrong.

It is mostly useful as a homepage for Enough, a central place where people who already know about Enough can find the services and documents it contains. That includes journalists and human right defenders who occasionally use Enough but, as you rightfully pointed out, it is likely that someone willing to discover what Enough is will have a bad experience.

Journalists and human right defenders only learn about Enough by word of mouth, to the best of my knowledge. Here is how it happens when I’m the one explaining:

  • I spend time discussing to learn how people (i.e. journalist or human right defenders) communicate, work and with what tools (for instance they use mail)
  • I help them solve the problem they have: they always is at least one (for instance send an encrypted email)
  • I do it again

During this first interaction Enough is very unlikely to come up. Most of the time they will ask in which context I do this and answer that I’m a member of a collective dedicated to help journalists and human right defenders. A few of them go to https://enough.community and the only feedback I had is that the pictures look nice. You would be right to point out that it’s a sign of bad UX design: they should learn something about Enough from the home page instead :slight_smile:

In some cases, after a number of iterations, the relationship develops and the opportunity to setup part or all of the Enough infrastructure presents itself. But it never is the other way around (i.e. someone asking for Enough to be installed). Because non technical people usually don’t know what they need, technically speaking. For instance, because of my expertise on SecureDrop, some organizations asked that I assist with the installation. In all cases they did not actually need it.

All this is far from ideal and I’m sure Enough would immensely benefit from a better website and some effort in term of communication. But it’s not my forte and all I did so far is implementing the building blocs on which this work can be done. In the past months I’ve had the privilege of working with @blsd and provide her with the tool she needs to improve the website and the communication for a non-profit. It is an ongoing enlightening experience. And I’m now confident that if someone was willing to volunteer to do a similar work for Enough, they would be adequately equipped, technically speaking.

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I realized today that I was blind all along (and that’s probably what @nqb had in mind). Journalists and human right defenders who land on https://enough.community expect nothing less and nothing more than what https://indie.host or https://chapril.org provides. The only difference is the audience (both are for the general public while Enough is only for journalists and HRD) and the fee (chapril is free, Enough is financed by its members on a volunteer basis, Indie.host is a paid service).

So… maybe copy/pasting the chapril UX and design (both of which are excellent, IMHO) is a sensible replacement for the current enough.community web site ?

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